About Hospital Support Services
28 October, 1996 auspiciously
heralded the commencement of the 15 year concession to the the
private companies with the signing of the concession agreement
between the government and the three Consortia, Faber Medi-serve
Sdn. Bhd., Radicare (M) Sdn. Bhd., Tongkah Medivest Sdn. Bhd
to provide hospital support services for all the zones. . The
concession involves the provision of services in Clinical Waste
Management; Cleansing; Linen & Laundry; Facility Engineering
Maintenance; Biomedical Engineering Maintenance and the development
of a computer based Maintenance Management Information System
(MMIS) to manage all aspects of the five services.
In order to enhance the services,
computerised assets registers were developed for Facility Engineering
Maintenance and Biomedical Engineering Maintenance Services.
Currently work is also in progress to achieve standards set
by the Ministry of Health in all services. Where Cleansing and
Linen & Laundry Services are concerned most consumables, supplies
and equipment were in place by the first quarter of 1997.
To provide Biomedical Engineering
maintenance support to surrounding hospitals, the Consortias
have set up, regional support centres, service centres and mobile
maintenance units throughout the concession area.
Clinical Waste Management Services
initially commenced with operation of the some existing hospital
based on incinerators located in zones taken over from the Ministry
of Health. In addition, plans are in hand to build more regional
clinical waste incinerators. Of these, construction of incinerators
in Kamunting and Sibu have been completed and both are now operational.
Cognizant of the need for quality
assurance and safety at all workplace and in our services, ISO
awareness training was conducted and completed at each zone
and headquarters. Safety committees were formed in headquarters,
zone offices and hospitals as part of our commitment to provide
a safe and healthy work environment for all employees, customers
and the community in which we live.
In the area of management information
systems, we continue to aim at excellence in technology with
the installation of the latest management information system
in a core network of 64k leased lines to all zones. To date,
all hospitals in our concession are now on-line with our headquarters
and Ministry of Health. At the same time, a "train the trainer"
programme was conducted for supervisors and managers at hospitals
to train their subordinates on the use of the system to ensure
efficient and effective operations.